Uncategorized

“I won’t be able to print my tickets.” Will they allow me entry to the event?

Some organisers allow barcode to be scanned using your mobile phones. Some of them requires the physical ticket. If you…

Are there available tickets at the venue?

Ticketbooth has a Box Office feature where the organiser can process door tickets paid by either cash or card. Sale…

Can I swap my ticket to another schedule?

This is only applicable to events that have multiple sessions / shows. If you cannot make it to the event,…

Do you accept companion card?

Companion Card is a card issued to people with a significant and permanent disability who require attendant care support from…

How can I change the credit card details on my payment plan?

If you want to change your credit details on your payment plan – please email [email protected] and request for your…

How can I upgrade my ticket?

Because we value your security, Ticketbooth does not store your financial information in our system therefore we will not be…

How do I get out of my payment plan?

Once you have signed up for a payment plan you cannot opt out of it. If you choose to stop…

I Didn’t Receive My Tickets

Ticketbooth issues thousands of tickets by email daily but due to a number of reasons they don’t always make it…

I have lost my ticket/registration info, what should I do?

Contact the Ticketbooth support team at any time at [email protected] with your name and any other supporting booking information. One…

I want a refund

Unfortunately, all ticket sales through Ticketbooth are final as stated in the Ticketbooth’s Terms and Conditions of sale and there…