Frequently Asked Questions

Help! My tickets got stolen (lost). What do I need to do?

Ticketbooth is one of the most secure ticketing providers in Australia. No need to worry if you lost your ticket…

How can I upgrade my ticket?

Because we value your security, TicketBooth does not store your financial information in our system therefore we will not be…

How do I change the name on my tickets?

You can change the name on your tickets by visiting https://events.ticketbooth.co.nz/ and using the email address you used to purchase and…

I Didn’t Receive My Tickets

Ticketbooth issues thousands of tickets by email daily but due to a number of reasons they don’t always make it…

I’m receiving an error while trying to purchase tickets ?

There can be a number of reasons why your getting an error during checkout. (browser settings, failed authorisation, gateway problem,…

My Tickets Won’t Print

When your tickets aren’t printing it’s usually due to your computer not having Adobe Acrobat installed, or a very old…